Privacy Policy

Last updated: 2 August 2025

This privacy policy explains how Dirty Dogz Grooming ("we", "us") collects and uses your personal information when you contact us or make a booking.

Who we are (Data Controller)

What we collect

• Contact details: name, email address, phone number.
• Booking details: appointment date/time, service requested, and any notes you choose to share about your dog (e.g., breed, age, behaviour/health).
• Messages: information you include in the contact form or emails.
• Optional marketing preferences: your consent to receive updates/offers.

We do not intentionally collect children's data. Please contact us if you believe a child has provided personal data.

How we use your information (lawful bases)

• Respond to enquiries (Legitimate Interests).
• Create/manage bookings, provide services, and take payment (Contract).
• Send updates/offers where you opt in (Consent — you can withdraw any time).
• Keep necessary business and tax records (Legal Obligation/Legitimate Interests).

We do not use automated decision-making or profiling.

Sharing your information

We only share your data with service providers who help us run our business, under contracts that protect your data, for example:

• Website hosting/email: Digital Ocean/Google Workspace.
• Online booking: Digital Ocean.
• Payment processing (if applicable): Stripe.

We do not sell your data. If any service provider is outside the UK, we use appropriate safeguards (e.g., standard contractual clauses).

How long we keep it

• Enquiry emails/form submissions: up to 12 months after our last contact.
• Booking and financial records: up to 6 years to meet accounting/legal requirements.
• Marketing consents: until you unsubscribe or we no longer send marketing.

Your rights

You have the right to access, correct, erase, or restrict your data, to object to certain processing, and to data portability. Where we rely on consent, you can withdraw consent at any time.

To exercise your rights, email hello@dirty-dogz.co.uk.

If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO).

Security

We take reasonable technical and organisational measures to protect your information. Access is limited to people who need it to run the business.

Cookies & analytics

Our website may use essential cookies to make it work. If we add analytics or non-essential cookies, we'll update this policy and show you a cookie notice with choices.

Photos & social media

We only post photos of your dog with your permission. You can withdraw consent at any time—email us and we'll remove the image where possible.

Contact us

Questions about this policy or your data?

Email hello@dirty-dogz.co.uk.